Accounts are blocked when we find a violation of our Terms of Service involving in-game currency. Reasons include, but are not limited to:
- Using a mod, add-on or cheat tool
- Playing a third-party copy of the game instead of the official one from the App Store or Google Play
- Giving your TapBlaze ID or email to a third-party service to change your currency
Blocked accounts can't receive technical support, data recovery or changes to currency or progress. If you'd like to keep playing, you can start fresh on the official version by going to Settings > Erase Data > Erase.
Think this is a mistake, or was your account hacked? Contact us through the Help/Support button with:
- Your TapBlaze ID (the number next to T Account in Settings)
- The email linked to it
- A screenshot of the block message
- Why you think your account was blocked, and why you believe it should be unblocked
Our team will review it. In the meantime, please don't use modified versions of the game, as they put your account at risk.