If you’re experiencing a bug or glitch in Good Coffee, Great Coffee, here’s what to do before reaching out to support:
- Step 1: Check Your Game Version
Make sure your game is updated to the latest version. You can check this by going into your app provider: Apple or Android. Oftentimes, bugs are already fixed in newer updates! Then, try playing for at least one more in-game day to see if the issue clears up on its own.
- Step 2: Still Bugged?
If the issue continues, collect the following information before contacting support. It helps us understand the problem and fix it faster:
- Video of the issue (most helpful!) or other clear proof, displaying the bug in question
- Include a brief description of the issue
- Screenshot of your Settings screen. Make sure it shows your game version and ID number (starts with “id:”)
- Screenshot of your Account screen, which includes your TapBlaze ID email and the number shown in parentheses
- Your device model name and system version (e.g. iPhone 13, iOS 17.4 / Samsung Galaxy A53, Android 14)
Once you’ve gathered everything, use the headset button in the game’s Settings to send it directly to our team. We’ll take it from there and work on a solution as soon as possible.
We appreciate your patience while we squash those bugs and improve your gaming experience! 🐞