| Issue | What to do |
|---|
| Game stuck at 3% on the loading screen | We're working on a fix. Please keep the game updated. If it happens to you, contact us with your device model, Android/iOS version and game version. |
| Can't download or update | Check that your device meets the minimum system version and has enough free storage, then try again. |
| No sound (iPhone/iPad) | Turn off Bluetooth, check the Ring/Silent switch and volume, then fully close the game and restart your device. |
| Lag or visual glitches on PC/Mac | See Game Constantly Lags/ Glitches. |